When the Going Gets Tough …
Fire The Business Owner First!
Dear Day Spa, Salon, Beauty Salon, Medical Spa and Massage professional…
When someone asks, “What do you do for a living?” there is only one acceptable answer.
It’s not, “I have a day spa.” A business is something you own; not something you do.
It’s not “I’m a massage therapist.” That’s just a profession – not what really pays the bills.
And it’s sure not, “I give skin treatments.” Or, “I do haircuts.” Or, “I do pedicures and manicures.” Or, ‘I’m a cut & color specialist.” Those are just the products and services you sell.
The only acceptable answer to this most common cocktail-party question is to declare loudly and proudly…
“I’m a Marketer!”
“My specialty is attracting new clients… swaying existing clients to make ever-larger purchases… convincing them to buy more often… and making sure they keep buying from me forever.”
I’m not being finicky here; the point I’m making is a vital one. Because your answer to the “What do you do?” question says a lot about how you think about your business, profession or a marketer.
And as long as you define yourself by what you own or by the products or services you sell – as long as you classify yourself as anything but a marketer – you are setting yourself up to make HUGE mistakes in how you run your day spa, medical spa, beauty salon, hair salon, massage practice that will curb your success.
Because every business is first and foremost a marketing endeavor. Because nothing happens until the cash register rings.
So it amazes me, so many marketers structure their business upside-down: With MBAs, bean-counters and lawyers at the top and marketers forced to beg for resources.
In good times, that’s a dreadful idea. In bad times, it’s idiotic.
Around the globe, businesses are cutting costs like there’s no tomorrow.
But cost-cutting is only half of the equation. In times like these, businesses that find ways to introduce new efficiencies into their business process are most likely to survive. Which means we can no longer afford to elevate business titles and relegate the marketing arm to second-place.
In times like these, we don’t need business owners. We need – Marketers – running our businesses: People who make sure that attracting new clients, selling more to each customer and keeping clients buying longer are the top priorities of every employee – from the business owner right on down to the floor sweeper.
Nor do we need budgets that restrict the amount of testing marketers are able to do – we need spending mandates that empower marketers to run every good idea up the chain to see how many prospects and clients show up.
My advice: If you own a day spa, medical spa, beauty salon, hair salon, massage practice or work for one, read this. Then, read this. Then, collect the lot this week to brainstorm what you should be doing right now to put marketing first.
I’ll predict that one meeting will do more to help your business thrive than anything else you could possibly do this week. become a marketer!
Dedicated to making you more money with less stress,
~John Uhrig
Monochrome Marketing Solutions
Results-Based Marketing
Questions? Comments? Opinions? Ideas?
Phone: 1.800.689.1519
P.S. Comment below on things you should be or could be doing as a marketer of your business.










